 DeliveryBefore placing an order please read over our delivery methods and prices, once an order is placed we cant make any changes.
Please Note we do not post all orders every day as we must have a full mail bag before we can have it collected. This means there may be a few days between your order being placed and it being dispatched, this applies to all countries.
Delivery Cost
Shetland: Free
UK delivery: £3.95
Europe: £8.95
ROW and China: £14.95
USA: £16.95
Delivery Cost Details:
Shetland Delivery Free and only available to residents in Shetland with ZE1-ZE3 Postcodes. Please note Shetland Delivery is not tracked. UK delivery – Up to 2kg - £3.95 We do not post over the weekend so if you place an order after 10am on Friday it will not be dispatched until Monday at the earliest.
2kg is the weight limit on the online shop - if you require a larger amount contact us and we can get a quote.
EU delivery – Up to 1kg - £8.95
1kg is the maximum weight allowed.
Please Note that as of 1st January 2021 the UK has left the EU so orders may incur import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.
Please Note that as of 1st July 2021 the changes implemented in regard to VAT on European Orders means if you order from the EU we will post as normal but your item will be delivered Delivery Duties Unpaid (DDU). You will have to pay import VAT (and customs duties, if payable) and a handling fee. These charges will depend on your country and the value of the order, it will most likely lead to delays and if you are not prepared to pay the additional charges we would suggest you don't order or order from one of our stockists. If an order is refused at delivery we will refund it only when it comes back to us and it will not include the original P&P charge.
If you place an order from the EU its almost guaranteed you will have to pay additonal charges once your order arrives in your country - we cannot control this and if you choose not to pay additional charges we will only refund the cost of the order minus our P&P charges.
Europe NON-EU delivery – Up to 1kg - £8.95
1kg is the maximum weight allowed.
Rest of World Delivery (excluding China and USA): Up to 1kg - £14.95
1kg is the maximum weight.
USA Delivery - Up to 1kg - £16.95
1kg is the maximum weight. If USA delivery stops being shown you must remove some things from your basket and place another order.
China Delivery - Up to 1kg - £14.95
1kg is the maximum weight.
Terms and Conditions of Postage
UK orders
Patterns and Shade Cards are sent via Royal Mail 48 Large Letter which on average arrives 3-4 days after posting.
All our UK parcels are sent via Royal Mail Tracked 48 which on average arrives 3-4 days after posting. As we are in Shetland please allow extra time for the parcel to make its way to the Mainland UK - this sometimes takes up to two working days.
The service we use (Tracked 48) offers a fully tracked service from when it leaves us in Shetland. You will receive a tracking number in your dispatch email.
Each parcel we dispatch can only be up to 2kg, so we may split orders into more than one parcel. If we do this we will write 1 of 2 or 2 of 2 etc on the parcel.
EU, Rest of the World, China and USA delivery
All our EU and ROW parcels are sent via International Tracked and you will be sent a tracking number when the order is dispatched, Delivery times can vary but if you haven’t received a tracking number please contact us.
If any parcel is returned to us and you want it re-sent you will need to pay the delivery charge again based on your location, to do this we will send you a paypal invoice.
If you received a special offer on delivery, but choose to exchange your goods at a later date the normal rate of postage (as outlined above) will be charged. The offer no longer applies to any products, once the end offer date has passed. Jumper Board Orders
All Jumper Boards are despatched by Parcelforce, this is due to the weight and size of the parcel - this is a tracked delivery service. We will either send you the tracking number after your order is dispatched or you can email us as soon as you receive the dispatch email and we will provide you with it. The delivery time will vary depending on where you are in the world and you must keep in mind we are based in Shetland and there can be delays in getting things to the mainland. If you order something alongside the Jumper Board we will send it separately via Royal Mail as due to the shape of the Jumper Board parcels we can't add anything to it. This may mean there is a much longer wait between the things you ordered arriving but this is just the difference between the two delivery methods and outwith our control. |
